Find answers to common questions about shopping with Dash.
How do I place an order?
Select the available products and options you want, add them to your cart, and complete checkout with accurate contact, billing, and United States shipping information. An order confirmation will be sent to the contact information provided at checkout.
What currency and payment cards do you accept?
Checkout is in United States dollars (USD). Eligible cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks are accepted. We do not claim to offer installment plans, cryptocurrency, or other methods unless they appear at checkout.
How long does order processing take?
Processing takes 1–2 business days. Our business-day cutoff is 5:00 PM Eastern Time (ET); orders placed later begin processing on the next business day.
Where do you ship and what does it cost?
We ship only within the United States. Every United States order receives free standard shipping with no minimum purchase.
How long is shipping?
Carrier transit normally takes 4–6 business days after the separate 1–2 business-day processing period.
Will I receive tracking?
Yes. We provide a tracking number after the order ships. It may take a short time for the carrier's first scan to appear.
Can I cancel my order?
You may request cancellation before the order ships. After shipment, the order must be handled under our Refund Policy. Contact us promptly; cancellation is effective only when we confirm it.
What is your return policy?
You may request a return for any reason within 30 days after delivery. We pay return shipping for eligible returns—including change-of-mind returns—and provide a free prepaid return label. There is no restocking fee. Exceptions apply to customized items, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive products, but those exceptions do not reduce remedies for damaged, defective, incorrect, or incomplete goods.
Do you offer exchanges?
Yes. Contact us within the 30-day return period to arrange an exchange and receive a free prepaid return label, subject to availability.
When will I receive my refund?
After the returned item is received and inspected, an approved refund is issued to the original payment method. It usually appears within 5–10 business days after issuance, depending on your financial institution.
What should I do about a damaged, defective, incorrect, or incomplete order?
Contact us with your order number and a description of the issue. Photos are helpful when practical. We pay the return shipping cost and will arrange an appropriate remedy.
Will sales tax be charged?
Applicable taxes are collected where required by law and displayed at checkout.
How do I contact customer service?
Email Support@bydraf.shop, call (662) 726-5921, or write to 6888 E 5th St, Scottsdale AZ 85251, United States. Hours are Monday to Friday, 9:00 AM–5:00 PM Eastern Time (ET).
Merchant Information
Brand: Dash
Email: Support@bydraf.shop
Phone: (662) 726-5921
Address: 6888 E 5th St, Scottsdale AZ 85251, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Eastern Time (ET)